Getting started
What is Mauyer?+
Mauyer is an AI reasoning layer for banking. Every case is reviewed in parallel by three specialist agents — operations, risk & compliance, and legal & policy — and an adjudicator produces a Green, Yellow or Red dossier with every finding tied to its source.
Who is it for?+
Banks, brokers, credit unions and financial professionals, plus individual clients who want institutional-grade analysis of their own finances.
How do I create an account?+
Select Sign in, then continue with Google or register with email and password. A short two-step onboarding sets up your workspace.
What should I do first?+
Fill in your Grounding profile (Workspace → Grounding profile), upload a few documents to the Vault, then open a department and create your first case.
Grounding profile
What is the grounding profile?+
Context about your institution or yourself — jurisdiction, risk appetite, credit thresholds, AML framework, goals and more. Mauyer adds it to every committee review and research answer so results reflect how you actually operate.
Do I need to fill in everything?+
No. The Essentials take about a minute. The optional sections let power users add as much depth as they like; the depth meter shows how complete it is.
Can the profile override evidence?+
No. It is treated as context, never as instructions, and never overrides documented evidence or regulation.
Can I turn it off?+
Yes. Switch off "Use this profile in all analyses" or delete the profile at any time.
Digital Committee & decisions
What do Green, Yellow and Red mean?+
Green: ready for your independent checker. Yellow: paused for human review, usually for missing evidence. Red: blocked, with reasons and a plain-language note for the client.
Does Green mean a loan is approved or a trade is executed?+
No. In regulated departments Green is a recommendation only. It is never a loan approval, disbursement, trade execution, posted journal, compliance disposition or production go-live.
What is the four-eyes rule?+
The person who opens a case (the maker) cannot approve it. A different authorised person (the checker) must approve, return or reject — enforced in the database, not just on screen.
What are autonomy levels L1–L4?+
They set how far the AI may go, from drafting assistant (L1) to straight-through processing within strict guardrails (L4). Regulated departments always require a human checker.
What is Client view?+
A plain-language version of the decision, with no jargon or risk scores, suitable for sharing with the customer.
Departments
Which departments are available?+
Operations & Servicing, Credit & Underwriting, Compliance & AML, Deal Desk & Markets (including digital assets), Treasury & ALM, Accounting & Control, IT & AI Governance, and Market Intelligence.
Are crypto and digital assets covered?+
Yes. The Deal Desk handles crypto-asset products, digital-asset custody, DeFi and staking exposure, and stablecoin reserve reviews.
Are live systems connected?+
Not by default. Sanctions screening, market data, ledger balances and core-banking actions are simulated during evaluation and clearly labelled. Live connections are configured per institution.
Documents & the Vault
Which files can I upload?+
PDF, Excel (XLSX) and text files. Mauyer reads them page by page and sheet by sheet so findings can cite the exact location.
How do citations work?+
Each finding shows a chip such as "p. 4" or "Sheet: P&L" pointing to the source. If something can't be sourced, the agents are instructed not to state it.
How do I delete a document?+
Open the Vault and delete it. It is removed from storage and from future analyses.
Security & privacy
Is my data used to train AI models?+
No. Your documents, prompts and outputs are never used to train shared models.
Who can see my cases?+
You, members of your organisation, and authorised administrators. Data is isolated by organisation and department at the database level.
How do I export or delete my data?+
Edit or delete your profile, documents and draft cases directly in the workspace. Audit records may be retained where regulation requires.
Is there an audit trail?+
Yes. Every committee run and checker action is logged on the Audit page with who, what and when.
Account & billing
I forgot my password.+
On the sign-in page select "Forgot password" and follow the link sent to your inbox.
Google sign-in returns me to the sign-in page.+
Make sure pop-ups and third-party cookies aren't blocked for mauyer.com, then try again. Refreshing after sign-in also completes the session.
How do plans work?+
See the Pricing page. Individuals can start free; institutions move to enterprise terms with a signed Order Form.
Is Mauyer financial advice?+
No. Outputs are analytical support for qualified judgement, not investment, legal, tax or credit advice.